Privacy Policy


Privacy Policy Talk With Charity Counselling & Wellbeing
Effective Date: ^{[17th July 2026]}

At Talk With Charity Counselling & Wellbeing, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Talk With Charity Counselling & Wellbeing provides professional counselling, coaching and wellbeing services in a safe, confidential and supportive environment. Contact Details Email: [email protected]
[email protected]
Telephone: 07961858817

Information We Collect

We may collect the following information: Your name Email address Telephone number Postal address (where required) Date of birth Emergency contact details GP details (where appropriate)

Information you provide through enquiry forms Information shared during counselling or coaching sessions Payment information (where applicable)

How We Use Your Information

Your information is used to:
Respond to enquiriesArrange appointmentsProvide counselling or coaching services Maintain confidential client records Process payments Meet our professional and legal obligations Improve our services We will only use your information for the purposes for which it was collected.

Confidentiality

Everything discussed during counselling is treated as confidential. However, confidentiality may be broken where: There is a serious risk of harm to yourself or another person. There are safeguarding concerns involving a child or vulnerable adult. We are required by law or court order. There is evidence of terrorism, money laundering or serious criminal activity. Where possible, we will discuss this with you first.

Legal Basis for Processing

We process personal information under one or more of the following legal bases: Your consent Performance of a contract Legitimate interests Legal obligations

How We Store Your Information

Your information is stored securely using password-protected devices and encrypted systems where possible. Paper records, if used, are kept in locked storage. Only authorised personnel have access to your information.

How Long We Keep Your Information

Client records are normally retained for 7 years after the end of therapy (or longer where professional or legal requirements apply).After this period, records are securely destroyed. Sharing Your Information

We will never sell your personal information. Information may only be shared: With your written consent Where legally required For safeguarding purposes

With professional supervisors (all information is anonymised wherever possible)

Your Rights

Under UK GDPR you have the right to: Access your personal information Request correction of inaccurate information Request deletion of your data (where legally possible) Restrict processing Object to processing Request data portability Withdraw consent where consent is the legal basis

Website Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our website and improve its performance. You can disable cookies through your browser settings.

Third-Party Services

Our website may include links to third-party websites or use services such as: Online booking systems Payment providers Google Maps Email marketing platforms These providers have their own privacy policies, which we encourage you to read.

Website Security

We take reasonable steps to protect information submitted through our website. However, no internet transmission can ever be guaranteed to be completely secure.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Talk With Charity Counselling & Wellbeing
Email: [email protected]
Telephone: 07981887410

If you are unhappy with how your data has been handled, you also have the right to complain to the

Information Commissioner’s Office (ICO).

This policy provides a strong foundation, but because you are a counselling practice, I also recommend publishing:

A Website Terms & Conditions

A Cookie Policy
A Confidentiality Agreement
A Counselling Contract
A GDPR Privacy Notice for Clients
A Cancellation and Refund Policy